Our team will do their best to get back to you as quickly as possible - usually this is within the first 24 hours of receiving your enquiry, but if you do not hear back straight away it's simply because we are particularly busy at that time. We promise we won't forget you though and you will receive a response from us as soon as possible!

Please allow for a slight delay over weekends and public holidays.

To make sure we can answer your questions as quickly as possible, please include as much information in your email as you can. For example for order queries, please include your name and order #.

For customer service :

service@nanend.com （24 hours a day, 7 days a week）

For marketing cooperation :

collabs@nanend.com