Our team does its best to reply quickly — usually within 24 hours of receiving your enquiry. If you do not hear back straight away, we are simply busy at that moment, and we will always get back to you.
Please allow for a slight delay over weekends and public holidays.
To help us answer as quickly as possible, please include as much detail as you can. For order queries, please include your name and order number.
Customer service:
support@nanend.com — we reply within 24 hours, Monday to Friday (HKT).
Marketing & partnerships:
General enquiries & Chinese mainland operations:
Every day, 9:30–17:30 (HKT)
Company Name: PASSION INFINITY HONG KONG LIMITED
Company Address: Room 532B, 5/F, Star City (Star House), 3 Salisbury Road, Tsim Sha Tsui, Hong Kong, China