Orders & Shipping & Delivery

Shipping Cost & Transit Time

Free shipping on all orders over $150. For orders below $150, a flat shipping fee of $15 applies.

Ski bags and other oversized items may incur an additional packaging and handling fee due to exceeding standard shipping dimensions.

Before placing your order, please review the following important information:

• Address Accuracy: Please double-check that all shipping details entered at checkout are complete and accurate. We rely on the information provided at checkout to deliver your order successfully.
• Responsibility for Address Errors: We are not responsible for delivery issues, delays, losses, or returns caused by incorrect, incomplete, or incompatible shipping information provided at checkout. Refunds cannot be issued in such cases.
• Delivery Confirmation: Our responsibility ends once the package is marked as delivered by the carrier to the shipping address provided at checkout. Please ensure your delivery location is secure.
• Peak Season Notice: During peak periods (such as holidays or major sale seasons), shipping carriers may experience delays due to high volume. Delivery time estimates may be affected.

Order Changes & Cancellations

• You may cancel or modify your order within 24 hours of placing it by emailing us.
  
  Please note: If an order is canceled due to customer reasons (such as ordering by mistake, changing mind, or providing incorrect information), a cancellation fee may apply. This fee reflects non-refundable payment processing fees charged by the bank, credit card company, or PayPal, which are incurred at the time of purchase and are not returned to us even when a refund is issued.

• After 24 hours or once your order has shipped, we’re unable to make changes. If you no longer wish to keep the item, you may request a return after receiving it in accordance with our Return Policy.

Order Processing

• You will receive a confirmation email after your payment is confirmed.
• Once the order is confirmed, we will begin processing and packing your goods.
• Once your order is packed and ready to ship, we will immediately send a second email containing your tracking number.
• Typically, the process is completed and the goods are handed over to the logistics service provider within 1–1.5 business days.
• Please note that the order confirmation email is sent first, as we often receive inquiries about the tracking number before the order is fully processed.

Out of Stock Items

If an item you ordered becomes out of stock, we will notify you by email as soon as possible. You may choose one of the following options:

• Wait for the item to be restocked and shipped.

• Select an alternative item of equal value.

• Request a full refund for the out-of-stock item

• If we do not receive a response within a reasonable timeframe, we may proceed with a refund for the out-of-stock item.

Estimated Delivery

Total Delivery Time = Processing Time (1–1.5 business days) + Shipping Time

Estimated delivery times by destination. Times start from the dispatch date and exclude weekends and public holidays.

• Business days exclude weekends and public holidays. Please note: The delivery times listed above are estimates based on typical shipping performance and are not guaranteed. Please carefully consider your purchase, as delivery by a specific date cannot be guaranteed.

• Note: Sorry, we cannot ship to APO/FPO addresses.

Important Address Notice:
If your local post office only delivers to a PO Box, please enter both your physical address AND your PO Box at checkout (for example, add the PO Box on Address Line 2). This helps the carrier correctly route your package and avoid delivery failure or return.

⚠️ Orders with incomplete or incompatible addresses may be delayed or returned by the carrier. We are not responsible for packages returned and destroyed due to insufficient address.

Tracking

• All orders include a tracking number. You can check your latest tracking status here.

• If tracking hasn’t updated yet, your parcel is likely in transit or pending customs clearance. It will refresh after a local scan.

Customs & Delays

• International orders may incur customs duties or taxes per local regulations.

• Peak months (e.g., December) may cause carrier delays.

Lost or Missing Packages

• If tracking shows delivered but you can’t find the parcel:

  • Check your mailbox, porch, neighbors, or building staff.

  • Contact the carrier with your tracking number.

  • If still missing, email support@nanend.com within 3 days of delivery. After 3 days, carriers typically have very limited investigation options, and our ability to assist will be limited.

• We are not responsible for packages lost due to incorrect or insufficient shipping addresses provided at checkout.