Free Standard Shipping for Orders Over $150
Free Standard Shipping for Orders Over $150
30-Day Hassle-Free Returns Worldwide
30-Day Hassle-Free Returns Worldwide
15% Off – Limited Time | CODE：NAN15
15% Off – Limited Time | CODE：NAN15
2026 Southern Hemisphere ski season
Limited-time offer: 15% off storewide
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Popularity
Trending：Worth the Love
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HotRegular price $198.993L Waterproof and Durable Fleece-Lined Ski Pants-Unisex
Black Dark gray -
HotRegular price $198.99Skyline CORE Loose-fitting, thickened, waterproof professional ski pants - Unisex
Smoky Purple Black White Purple wisteria vine -
HotRegular price $88.99Magnetic Large Cylindrical Double-Layer Anti-Fog Ski Goggles NG14s
Glacier Silver VLT 15% Osmoky Green VLT 20% Cherry blossom pink VLT 29% Glacier Silver VLT 12% -
Hot -20%Sale price $62.99Regular price$78.99Cylindrical anti-fog inner layer Mazzucchelli lens ski goggles NG11
White frame purple piece VLT 30% Black frame with red trim VLT 25% Black frame black film VLT 18% White frame with black background VLT 18% -
HotRegular price $198.99Fleece-lined, thickened, waterproof, professional loose-fitting ski pants -Unisex
Black Dark gray White Pink -
HotRegular price $269.993L Color Hardshell Jacket with YKK Zipper and RECCO -Unisex
Cream Blue Glacier White spring lotus powder Ice lemon green -
HotRegular price $198.99Free-fit 3L lightweight windproof and waterproof ski pants - Unisex
Titanium Mist Purple Dark Night Glacier White -
HotRegular price $106.99Wide-brimmed warm laser gradient electroplated silver ski helmet NT31 III
Electroplated Blue -
HotRegular price $41.99Gold Primaloft® Waterproof Thermal Ski Gloves – Wear-Resistant
Light purple Rock Ash White Black -
HotRegular price $86.99Small brim warm and shockproof ski helmet NT30
baidaxiong dujiaoshou huolieniao heixiaomao -
HotRegular price $178.99Waterproof, warm, loose-fitting ski pants -Unisex
Black White Dark gray Titanium Purple -
HotRegular price $78.99OTG Cylindrical breathable HD anti-fog flip-up ski goggles NG17
Black Purple VLT 20% White Purple VLT 20% White Pink VLT 35% Black Red VLT 19% -
Hot -20%Sale price $68.99Regular price$86.99Warm and impact-resistant ski helmet NT30II
bailujiaomao heixiaogou Taro Purple Matte White -
HotRegular price $279.99Skyline CORE-3L Waterproof Thick Ski Jacket -Unisex
Black White Smoky Purple Lake Green -
HotRegular price $218.99P cotton cold-proof and waterproof professional ski pants - Unisex
Glacier White Dark Night Dark gray
New lightweight hard-shell waterproof technology products
「Blizzard Series」 — built for deep snow and rugged alpine terrain.
Dermizax fabric from Toray Industries, Japan
Master the elements, stay balanced in ever-changing conditions.
Blocks the storm, breathes the warmth.
Every step you take into the high mountains is guarded by its safety.
When You DecideTo Set Off，You Are Already At The Top Of The Mountain.
As you can see
Our suppliers come from all over the world, and they are passionate about quality.
Colorful World
Snow is white, but we are colorful.
N colors, N times the joy!
Every frame in the live photos breathes.
Your winter energy is ready! Come pick your perfect color!
Start with ease, pack it away easily.
Make your equipment simple and reliable
You only need to pursue your passion
Friends who share the same passions as us
We share similar interests, understand each other effortlessly, and grow together along the way. They bring warmth, joy and strength to our lives, turning ordinary days into wonderful memories. True connection lies in having the same heartbeat for the things we love.
What our clients say
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A very good service and quick delivery.
Sam Vander Sande
Very satisfied
Ricardo Domeniconi
Great quality
Veronika
Beautiful ski jacket of good quality.
Alexander
#PassionNeverStops
We love seeing our gear out in the wild. Share your photos
with #passionneverstops, and tag @nanend.official to be featured here.
FREE SHIPPINGFree Standard Shipping for Orders Over $150
Shipping Cost & Transit Time
Shipping Cost: Free Standard Shipping for Orders Over $150, while orders below $150 are subject to a $19.9 shipping fee.
Because our helmets and goggles are packaged in large sizes to ensure they are not easily damaged during transport, exceeding the scope of free shipping, we will charge a portion of the shipping fee as compensation.
Before placing your order, please review the following important information:
- Address Accuracy: Please double-check that all shipping details entered at checkout are complete and accurate. We rely on the information provided at checkout to deliver your order successfully.
- Responsibility for Address Errors: We are not responsible for delivery issues, delays, losses, or returns caused by incorrect, incomplete, or incompatible shipping information provided at checkout. Refunds cannot be issued in such cases.
- Delivery Confirmation: Our responsibility ends once the package is marked as delivered by the carrier to the shipping address provided at checkout. Please ensure your delivery location is secure.
- Peak Season Notice: During peak periods (such as holidays or major sale seasons), shipping carriers may experience delays due to high volume. Delivery time estimates may be affected.
Order Changes & Cancellations
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You may cancel or modify your order within 24 hours of placing it by emailing us.
Please note: If an order is canceled due to customer reasons (such as ordering by mistake, changing mind, or providing incorrect information), a cancellation fee may apply. This fee reflects non-refundable payment processing fees charged by the bank, credit card company, or PayPal, which are incurred at the time of purchase and are not returned to us even when a refund is issued. -
After 24 hours or once your order has shipped, we’re unable to make changes. If you no longer wish to keep the item, you may request a return after receiving it in accordance with our Return Policy.
Order Processing
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Orders are processed within 24–48 hours (most ship within 24 hours).
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Extra time may be needed during holidays and sale seasons (Dec).
Out of Stock Items
If an item you ordered becomes out of stock, we will notify you by email as soon as possible. You may choose one of the following options:
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Wait for the item to be restocked and shipped.
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Select an alternative item of equal value.
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Request a full refund for the out-of-stock item
- If we do not receive a response within a reasonable timeframe, we may proceed with a refund for the out-of-stock item.
Estimated Delivery
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Free Shipping on all orders.
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US / UK / JP / AU / CA: typically 7–14 business days (sometimes 8–15 business days).
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Other countries: usually 12–25 business days, depending on customs and carrier.
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Business days exclude weekends and public holidays. Please note: The delivery times listed above are estimates based on typical shipping performance and are not guaranteed. Please carefully consider your purchase, as delivery by a specific date cannot be guaranteed.
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Note: Sorry, we cannot ship to APO/FPO addresses.
Important Address Notice:
If your local post office only delivers to a PO Box, please enter both your physical address AND your PO Box at checkout (for example, add the PO Box on Address Line 2). This helps the carrier correctly route your package and avoid delivery failure or return.⚠️ Orders with incomplete or incompatible addresses may be delayed or returned by the carrier. We are not responsible for packages returned and destroyed due to insufficient address.
Tracking
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All orders include a tracking number. You can check your latest tracking status here.
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If tracking hasn’t updated yet, your parcel is likely in transit or pending customs clearance. It will refresh after a local scan.
Customs & Delays
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International orders may incur customs duties or taxes per local regulations.
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Peak months (e.g., December) may cause carrier delays.
Lost or Missing Packages
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If tracking shows delivered but you can’t find the parcel:
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Check your mailbox, porch, neighbors, or building staff.
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Contact the carrier with your tracking number.
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If still missing, email service@nanend.com within 3 days of delivery. After 3 days, carriers typically have very limited investigation options, and our ability to assist will be limited.
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We are not responsible for packages lost due to incorrect or insufficient shipping addresses provided at checkout.
30-Day Hassle-Free Returns WorldwideYou can return any non-clearance item within 30 days.
Returns, Exchanges & Refunds Policy
Special Notes
This return and exchange policy applies only to items purchased online through the nanend.com website.
Thank you for shopping at nanend.com, We guarantee the quality of all our products.
We're committed to making returns and dispute resolution easy for you. If there's any problem with your purchase, just let us know service@nanend.com.
30-Day Hassle-Free Returns
NANEND accepts returns within 30 days of purchase, including a 14-day no-questions-asked period from the date you receive the item.
Not all return and refund applications can be approved unconditionally. NANEND reserves the right of final interpretation of this policy.
Return & Exchange Conditions
Returnable Items
- All returned or exchanged items must be in new, unworn, undamaged, and unwashed condition.
- All original tags must remain attached to the product, and all accessories must be kept intact inside the original packaging.
- The entire package must be returned in its original, complete condition.
- Returned items must be in a condition that does not affect their resale.
- Returns or exchanges will not be accepted if the above conditions are not satisfied.
- We cannot process a refund request for non-quality issues for items that have expired during this 30-day window.
- If the order includes a free gift, the gift must be returned intact together with the returned item(s).
- Each order can only be processed for one return or exchange. We do not accept repeated or multiple returns/exchanges for the same order.
- Once an order is handed over to the carrier and the tracking status is marked “Delivered” to the shipping address provided at checkout, the shipment is considered completed. NANEND is not responsible for packages that are reported missing after delivery (including theft), and such cases are not eligible for a cash refund. This does not affect any mandatory consumer rights that may apply under local law.
- Since it is impossible to determine how ski wear has been used after it has been worn, used ski apparel is generally not eligible for return or exchange.
- Items returned without NANEND’s authorization, those shipped to our warehouse in error, or that do not comply with our return policy may be rejected and returned to the customer.What Can’t Be Returned
- All clearance items and region-specific sale items are final sale and cannot be returned, exchanged, or credited.
- In Transit Products: These can’t be returned while they’re still on the way—but once you’ve received them, you can request a return within the standard window.
- More than 30 days have passed since the order was successfully paid.
Return and Exchange Qrocedures
Return
1. Log in & Visit Order Details
2. Be ready with your order number, purchasers last name and visit Order Status to initiate your return.
3. Please email service@nanend.com and state the following:
- - Order Number
- - Reasons for Return
- - Didn't suit me
- - Wrong / Defect Product (Please include pictures)
- - Not what I was expecting
- - Other Reasons
4. Before returning the item, please provide at least 5 photos of the product and a video showing the complete packaging to confirm its condition.
5. Packages must be marked as “Returned Goods”
Once your request is approved, you will find the shipping address in the email notification.
Exchange
- We offer exchanges for items purchased online. The exchange item will be shipped once the returned items have been received and successfully inspected. If you need your replacement item sooner, we recommend placing a new order. In this case, we will be happy to waive the handling fee for you.
- Excluding promotional, final sale and clearance items
- If you would like to change the size or style of an item, please contact service@nanend.com and place a new order for the desired item.
Process Return
- Please pack the item yourself and contact a courier service. At this time, we are unable to provide a return label.
- Once we receive your return/exchange request, our customer service staff will process it within 48 hours and guide you through the subsequent steps.
- Once your return request is approved, items must be shipped back within 7 days.
- Returns shipped after 7 days may be accepted at our discretion and may be issued as store credit instead of a refund.
- Any import taxes, customs duties, VAT, or handling fees incurred during the return process are the responsibility of the customer. Please note: If we receive a notice requiring payment of import taxes, VAT, customs duties, or other fees for an international return, we may pay these charges on the customer’s behalf to release the package. Any such fees paid will be deducted from the final refund amount.
Return & Exchange Fees
There are no restocking or handling fees for exchanges, but the additional shipping cost for reshipment will be the customer’s responsibility.
For items returned for a refund, a 8% of purchase price restocking fee will be charged.
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the approval result. If the return is approved, we will initiate the refund process through your order within 48 hours. The refund will be credited back to your original payment method (bank card or account) within 7–10 business days. Please monitor the deposit information from your bank or credit card issuer.
Shipping costs associated with the original order are non-refundable.
Questions?
If you encounter any issues with your order, we recommend contacting us first at service@nanend.com before initiating a payment dispute.
Our professional customer service team is always ready to assist you and is committed to resolving issues quickly and fairly. By contacting us directly, you will receive a satisfactory solution more efficiently.
SUPPORT 24/7Contact us 24 hours a day, 7 days a week
Our team will do their best to get back to you as quickly as possible - usually this is within the first 24 hours of receiving your enquiry, but if you do not hear back straight away it's simply because we are particularly busy at that time. We promise we won't forget you though and you will receive a response from us as soon as possible!Please allow for a slight delay over weekends and public holidays.To make sure we can answer your questions as quickly as possible, please include as much information in your email as you can. For example for order queries, please include your name and order #.
Email Us
For customer service :
For marketing cooperation :
Official Information & China Mainland Affairs :
24 hours a day, 7 days a week
100% PAYMENT SECUREWe use PEV & PCI to ensure payment security.
Secure Checkout • Encrypted Payments
We offer secure, convenient payment options for your NANEND order.
PayPal
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Pay quickly and securely with PayPal.
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No PayPal account? Select “Pay with Debit/Credit Card” to check out safely without creating an account.
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You’ll be redirected to PayPal’s secure page to confirm payment.
Credit / Debit Cards
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Processed via Shopify Payments.
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Cards Accepted: Visa, MasterCard, American Express, Discover, Bancontact, Diners Club
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Wallets Accepted: Apple Pay, Google Pay, Shop Pay
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Availability may vary by region and device.
Security
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All payments are encrypted and processed through trusted gateways.
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We do not store full card details on our servers.
Promo Codes
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Enter your code exactly as received.
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One promo code per order; some exclusions may apply.
Payment & Fees
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Charges include items and applicable taxes after successful authorization.
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Your bank may apply a 1–3% foreign transaction fee depending on card terms.
Questions?
Email service@nanend.com and we’ll be happy to help.MENU
Embrace the chill, conquer the mountain, and let it be your companion in the great white beyond.
