Endlessly Returning to the Mountains We Love
No rules, only passion. No boundaries, only freedom
In this snow paradise,Nothing is more important than being happy.
New lightweight hard-shell waterproof technology products
「Blizzard Series」 — built for deep snow and rugged alpine terrain.
Dermizax fabric from Toray Industries, Japan
Master the elements, stay balanced in ever-changing conditions.
Blocks the storm, breathes the warmth.
Every step you take into the high mountains is guarded by its safety.
SUPER ARC
When You DecideTo Set Off，You Are Already At The Top Of The Mountain.
As you can see
Our suppliers come from all over the world, and they are passionate about quality.
Colorful World
Snow is white, but we are colorful.
N colors, N times the joy!
Every frame in the live photos breathes.
Your winter energy is ready! Come pick your perfect color!
Start with ease, pack it away easily.
Make your equipment simple and reliable
You only need to pursue your passion
Friends who share the same passions as us
We share similar interests, understand each other effortlessly, and grow together along the way. They bring warmth, joy and strength to our lives, turning ordinary days into wonderful memories. True connection lies in having the same heartbeat for the things we love.
What our clients say
-
A very good service and quick delivery.
Sam Vander Sande
Very satisfied
Ricardo Domeniconi
Great quality
Veronika
Beautiful ski jacket of good quality.
Alexander
#PassionNeverStops
We love seeing our gear out in the wild. Share your photos
with #passionneverstops, and tag @nanend.official to be featured here.
FREE SHIPPINGFree Shipping on Orders Over $150
Shipping Cost & Transit Time
Shipping Cost: Orders totaling $150 or more enjoy free shipping, while orders below $150 are subject to a $19.9 shipping fee.
Because our helmets and goggles are packaged in large sizes to ensure they are not easily damaged during transport, exceeding the scope of free shipping, we will charge a portion of the shipping fee as compensation.
Before placing your order, please review the following important information:
- Address Accuracy: Please double-check that all shipping details entered at checkout are complete and accurate. We rely on the information provided at checkout to deliver your order successfully.
- Responsibility for Address Errors: We are not responsible for delivery issues, delays, losses, or returns caused by incorrect, incomplete, or incompatible shipping information provided at checkout. Refunds cannot be issued in such cases.
- Delivery Confirmation: Our responsibility ends once the package is marked as delivered by the carrier to the shipping address provided at checkout. Please ensure your delivery location is secure.
- Peak Season Notice: During peak periods (such as holidays or major sale seasons), shipping carriers may experience delays due to high volume. Delivery time estimates may be affected.
Order Changes & Cancellations
-
You may cancel or modify your order within 24 hours of placing it by emailing us.
Please note: If an order is canceled due to customer reasons (such as ordering by mistake, changing mind, or providing incorrect information), a cancellation fee may apply. This fee reflects non-refundable payment processing fees charged by the bank, credit card company, or PayPal, which are incurred at the time of purchase and are not returned to us even when a refund is issued. -
After 24 hours or once your order has shipped, we’re unable to make changes. If you no longer wish to keep the item, you may request a return after receiving it in accordance with our Return Policy.
Order Processing
-
Orders are processed within 24–48 hours (most ship within 24 hours).
-
Extra time may be needed during holidays and sale seasons (Dec).
Out of Stock Items
If an item you ordered becomes out of stock, we will notify you by email as soon as possible. You may choose one of the following options:
-
Wait for the item to be restocked and shipped.
-
Select an alternative item of equal value.
-
Request a full refund for the out-of-stock item
- If we do not receive a response within a reasonable timeframe, we may proceed with a refund for the out-of-stock item.
Estimated Delivery
-
Free Shipping on all orders.
-
US / UK / JP / AU / CA: typically 7–14 business days (sometimes 8–15 business days).
-
Other countries: usually 12–25 business days, depending on customs and carrier.
-
Business days exclude weekends and public holidays. Please note: The delivery times listed above are estimates based on typical shipping performance and are not guaranteed. Please carefully consider your purchase, as delivery by a specific date cannot be guaranteed.
-
Note: Sorry, we cannot ship to APO/FPO addresses.
Important Address Notice:
If your local post office only delivers to a PO Box, please enter both your physical address AND your PO Box at checkout (for example, add the PO Box on Address Line 2). This helps the carrier correctly route your package and avoid delivery failure or return.⚠️ Orders with incomplete or incompatible addresses may be delayed or returned by the carrier. We are not responsible for packages returned and destroyed due to insufficient address.
Tracking
-
All orders include a tracking number. You can check your latest tracking status here.
-
If tracking hasn’t updated yet, your parcel is likely in transit or pending customs clearance. It will refresh after a local scan.
Customs & Delays
-
International orders may incur customs duties or taxes per local regulations.
-
Peak months (e.g., December) may cause carrier delays.
Lost or Missing Packages
-
If tracking shows delivered but you can’t find the parcel:
-
Check your mailbox, porch, neighbors, or building staff.
-
Contact the carrier with your tracking number.
-
If still missing, email service@nanend.com within 3 days of delivery. After 3 days, carriers typically have very limited investigation options, and our ability to assist will be limited.
-
-
We are not responsible for packages lost due to incorrect or insufficient shipping addresses provided at checkout.
30 DAYS RETURNYou can return any non-clearance item within 30 days.
Dead on Arrival (DOA)
Customers should contact our Customer Service at info@nanend.com
within 7 days upon receipt of goods for DOA situation.
Missing item(s), wrong item(s) or incorrect package sent
Please carefully check the contents and the weight of the parcel before signing it. For any issues, please with the information below:
1. Email us with your order number and the product code (SKU number).
2. Please send us clear pictures of the outer packaging, the shipping label, the weight of the package, and the item you receive.
30-Day Money Back Guarantee for Any Reason
You can request a return within 30 days of placing your order.Please note customers are responsible for returning shipping fees. We will either provide a replacement or a refund (shipping fee excluded), depending upon your requirement after receiving the exchanged item of your order.
- Returns must include the original packaging, all accessories, user manual, etc.
- If the product does not meet the above requirements, we cannot process your return request.
Note: Final Deal Priced Products can only be refunded or exchanged for quality issues.
Please email service@nanend.com and state the following:
- Order Number
- Reasons for Return
- Didn't suit me
- Wrong / Defect Product (Please include pictures)
- Not what I was expecting
- Other Reasons
Before returning the item, please provide at least 5 photos of the product and a video showing the complete packaging to confirm its condition.
Our customer care team will advise you on the rest of the steps.
Important Notice: Because we only have one warehouse, returns must be sent to the designated warehouse. To ensure a smooth process, please contact our before returning any items. Unauthorized returns may not be eligible for a refund.
Fees & Shipping
To help cover the original shipping and handling costs, a 8% handling fee is applied per order.
Please mark packages as “Returned Goods” to avoid extra customs charges. Any import taxes, customs duties, or fees charged during the return are the responsibility of the customer.
What Can’t Be Returned
- Items purchased at regional SALE.
- Items marked as “Clearance” or part of the clearance collection.
- In Transit Products: These can’t be returned while they’re still on the way—but once you’ve received them, you can request a return within the standard window.
- Damaged or faulty items need to be reported within 7 days of receiving your order so we can make it right.
- More than 30 days have passed since the order was successfully paid.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here service@nanend.com .
Shipping
To return your product, you should email us at service@nanend.com .
You will be responsible for paying for your own shipping costs for returning your item, Shipping costs are non-refundable.
Our warehouse address is as follows:
Recipient: Warehouse Nan'en
Contact: 8613810509585
Address: No. 2, Chuangye Road, Industrial Street, Yuzhou Town, Yuxian County, Zhangjiakou City, Hebei Province, China
Postcode: 075700Email: service@nanend.comDepending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
EU Consumers – Statutory Rights
If you are located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason (the "cooling-off period").
How to exercise your right of withdrawal: Contact us at service@nanend.com within 14 days of receiving your order, stating your order number and your intention to withdraw. You must return the item within 14 days of notifying us.
Refund: Once we receive your returned item, we will refund the full purchase price within 14 days. Return shipping costs are the responsibility of the customer and will not be reimbursed.
Exceptions: The right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalised
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
Important: The above EU statutory rights apply regardless of any other conditions stated in this policy. In case of conflict, EU law prevails for EU consumers.
SUPPORT 24/7Contact us 24 hours a day, 7 days a week
Our team will do their best to get back to you as quickly as possible - usually this is within the first 24 hours of receiving your enquiry, but if you do not hear back straight away it's simply because we are particularly busy at that time. We promise we won't forget you though and you will receive a response from us as soon as possible!Please allow for a slight delay over weekends and public holidays.To make sure we can answer your questions as quickly as possible, please include as much information in your email as you can. For example for order queries, please include your name and order #.
Email Us
For customer service :
For marketing cooperation :
Official Information & China Mainland Affairs :
24 hours a day, 7 days a week
100% PAYMENT SECUREWe use PEV & PCI to ensure payment security.
Secure Checkout • Encrypted Payments
We offer secure, convenient payment options for your NANEND order.
PayPal
-
Pay quickly and securely with PayPal.
-
No PayPal account? Select “Pay with Debit/Credit Card” to check out safely without creating an account.
-
You’ll be redirected to PayPal’s secure page to confirm payment.
Credit / Debit Cards
-
Processed via Shopify Payments.
-
Cards Accepted: Visa, MasterCard, American Express, Discover, Bancontact, Diners Club
-
Wallets Accepted: Apple Pay, Google Pay, Shop Pay
-
Availability may vary by region and device.
Security
-
All payments are encrypted and processed through trusted gateways.
-
We do not store full card details on our servers.
Promo Codes
-
Enter your code exactly as received.
-
One promo code per order; some exclusions may apply.
Payment & Fees
-
Charges include items and applicable taxes after successful authorization.
-
Your bank may apply a 1–3% foreign transaction fee depending on card terms.
Questions?
Email service@nanend.com and we’ll be happy to help.
SUPPORT
INFORMATION
HOT CATEGORIES
Copyright ©2026 NANEND All Rights Reserved.
Subscribe to Get 10% Off Sitewide
Stay connected to the NANEND world
Be the first to know about gear updates, expert tips, and exclusive offers
For customer service: service@nanend.com
Menu
Embrace the chill, conquer the mountain, and let it be your companion in the great white beyond.
